1. Do I have to register for placing an order? 2. How much does it cost me? 3. How can I get my application approved sooner? 4. Do you drop ship (ship directly to my customers)? 5. Do you have catalogs? 6. Will you inform me of any changes about the reseller products? 7. Can I sell all the products on FindImport.com? 8. Do you have a MAP? 9. Will FindImport.com contact my customers? 10. Will you put your store name on the packages? 11. What carrier do you use for shipping and what services are available? 12. How much does it cost to ship my order? 13. What Is My Billing Address? 14. How can I know if my order got through? 15. I received an email from my bank right after I placed my order. Does it mean you have charged my card? 16. When will my order arrive? 17. How are any returns handled? 18. Whom shall I contact if I have problems? 1. Do I have to register for placing an order? Yes, only when your account is approved, you may view the reseller prices and place orders.
Back to top 2. How much does it cost me? No activation fee. No recurring fee to maintain reseller status.
Back to top 3. How can I get my application approved sooner?
You may select one of the following ways:
(Email: reseller@findimport.com; Fax: 267-295-2528)
1. Send us a copy of your resale certificate, tax ID, and URL of your State Government website for certificate verification. This is the first choice.
2. Provide a copy of invoice one of your suppliers billed you.
3. Offer a phone number, fax number, or email address of one of your vendors who can provide trade reference for you.
4. Fill out the Customer Info Sheet, sign, and fax back to us.
Back to top 4. Do you drop ship (ship directly to my customers)? Yes. We can drop ship for most of our products domestically and internationally, and there is no handling fee, no minimum order.
Back to top 5. Do you have catalogs? Yes. You may download your catalog online.
Back to top 6. Will you inform me of any changes about the reseller products? Yes, we will send the update info in proper frequency.
Back to top 7. Can I sell all the products on FindImport.com? Yes, only when you become our reseller.
Back to top 8. Do you have a MAP? That depends on practical necessity.
Back to top 9. Will FindImport.com contact my customers? No, we do not contact your customers. We encourage your customers to do business with you. We will charge your account directly and never ask for any personal information of your customers (such as email or credit card numbers).
Back to top 10. Will you put your store name on the packages? On the packages, we won't show our store name, product price or invoice but packing list.Back to top 11. What carrier do you use for shipping and what services are available? We generally ship via UPS, FedEx, or the United State Post Office (USPS). If you want expedited shipping, feel free to let us know. Please view our complete shipping & return policy.
Back to top 12. How much does it cost to ship my order? Shipping is calculated from the UPS shipping tables using a combination of weight, shipping box dimension, and delivery destination. You can see your estimate shipping costs by clicking "Add to Cart" and then entering your country and state.
Back to top 13. What Is My Billing Address? Your billing address is the exact address on file with your bank or Credit Card Company. It is also the address in which the bank or credit card company mails your monthly statements to.
Back to top 14. How can I know if my order got through? After you place your order, you will receive order confirmation in your emails. You can also login your account to see your order status.
Back to top 15. I received an email from my bank right after I placed my order. Does it mean you have charged my card? We will never charge your card until the order has been shipped out. That email indicates that we have obtained authorizations to charge your card. It does not mean that the card has been charged.
Back to top 16. When will my order arrive? With ground delivery in the Continental US, your order will generally arrive within 2 - 7 business days after it leaves the warehouse. Any case of delay, we will email or call you.
Back to top 17. How are any returns handled? Please view our return policy.
Back to top 18. Whom shall I contact if I have problems? Any reseller account related problem, please email reseller@findimport.com; any product or order related problem, please email support@findimport.com.
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